Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom items that have been personalized or modified cannot be returned unless they are defective or damaged upon arrival. You must initiate the return process within 14 days of receiving your order.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Please do not send your item back without first obtaining approval.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving the item. Include photos of the damage in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Do not return damaged items without prior approval.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have any questions about an items return eligibility, contact us before placing your order.